Sunday, November 27, 2022
HomeBusinessThese are the major retailers that will be charging customers for returns...

These are the major retailers that will be charging customers for returns this holiday season

  • Most retailers allow customers to return their items free of charge. Some retailers charge for return shipping.
  • Most stores charge a return fee, which is deducted from the refund. Customers can also return their items in-store free of cost.
  • Urban Outfitters, TJ Maxx, Kohl's, Levi's, DSW, and Anthropologie charge for some mail returns.
TJ Maxx charges customers $10.99 for return shipping and handling fees

TJ Maxx store logo.
Logo for TJ Maxx stores

Source: TJ Maxx

Abercrombie & Fitch charges customers $7 if they return items by mail, though it says exchanges are offered for free.

Shopper walks past entrance to Abercrombie & Fitch store with photo of male model visible
An Abercrombie & Fitch store in 2008.

Source: Abercrombie & Fitch

Urban Outfitters provides shoppers with prepaid labels to return items by mail, but adds a $5 restocking fee "for most mailed returns."

Urban Outfitters London

Source: Urban Outfitters

J. Crew members pay $7.50 flat fee to return items via mail.

J Crew entrance

Source: J. Crew

Levi's charges customers a $7.50 "return processing fee" for mailed returns. If you sign up to Red Tab, its free member program, you don't have to pay.

levi's

Source: Levi's

Kohl's customers have to pay for return shopping costs themselves. Customers who order larger items via freight must also pay a 15% restocking fee, unless the item is damaged.

kohl's

Source: Kohl's

Customers must pay $8 to UPS for any return of JCPenney merchandise by mail. "This has been significantly discounted and will cover your entire return from a single order," the retailer says.

JCPenney store in Florida

Source: JCPenney

Best Buy customers who return items may need to pay a restocking charge depending on what item they are returning. This applies to both in store and mail returns.

Best Buy store in Illinois

Source: Best Buy

Anthropologie charges a $5.95 fee "for most mailed returns."

Anthropologie store

Source: Anthropologie

Uniqlo charges $7 for return shipping

A pedestrian walks past the Japanese clothing brand store Uniqlo store in Hong Kong.
One pedestrian walks by the Uniqlo Japanese clothing store in Hong Kong.

Source: Uniqlo

At American Eagle, some orders qualify for free returns – but others don't, and instead incur a $5 shipping charge.

American Eagle store in Hong Kong

Source: American Eagle

Neiman Marcus charges customers a $9.95 return fee for clearance items, items returned more than 15 days after they were delivered, and items marked with "Return Fees Apply."

Neiman Marcus store in Florida

Source: Neiman Marcus

Coach Outlet says customers can either mail their own returns by paying a service like UPS, USPS, or FedEx, or they can use a pre-paid shipping label, which incurs a $7 charge.

Coach store in Hong Kong

Source: Coach Outlet

Saks Fifth Avenue informed Insider that customers have 30 days to return their items via mail. If returned within 14 days of shipping they don't have pay, but if it's longer than that they'll have to pay a $9.95 return charge.

saks fifth avenue21

Source: Saks Fifth Avenue

Saks Off 5th charges $9.95 for return shipping.

Saks Off 5th store in Florida

Source: Saks Off 5th

Shoe retailer DSW charges customers $8.50 to return items using its pre-paid return labels, though members of the company's higher-tier VIP rewards programs, which require an annual spend of at least $200, get free returns.

DSW billboard in California

Source: DSW

Fabletics provides prepaid shipping labels for most US returns, but in Alaska, Hawaii, and Puerto Rico this incurs a $9 fee.

Fabletics store California

Source: Fabletics

Zara customers returning items via third-party drop off points have to pay $3.95

Zara store in Spain

Source: Zara

Yandy charges customers $4.95 for returning items if they use FedEx returns labels provided by Yandy. Customers must also pay $10 extra if they want to return shoes that have been damaged or missing from their order.

Yandy fashion show NY Fashion W

Source: J. Crew

Many other companies don't charge fees for items returned by mail, but don't offer free refunds, either. Customers must pay the shipper they choose, such as UPS, FedEx, USPS or USPS to return the items. These companies include Hobby Lobby, Bloomingdales, Barnes and Noble, Wayfair, and Bath & Body Works.

Shoppers in front of a Hobby Lobby in Pennsylvania
Hobby Lobby faces a federal lawsuit after officials claim that a Kansas employee was wrongfully fired.

Sources: Hobby Lobby, Bloomingdales, Barnes and Noble

You can read the original article here Business Insider

RELATED ARTICLES

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Most Popular

Recent Comments