Google’s rolling out a Nest Wifi Pro update to fix slow internet speeds

Google says it’s rolling out a software update for the new Nest Wifi Pro early next week to address the slow internet speeds experienced by some users. According to a statement, The Verge, Sanjay Noronha, Google Nest Wifi’s product lead, says the company’s “currently investigating reports of a small number of users experiencing reduced internet speeds on Nest Wifi Pro routers,” and that its “teams are working to roll out a fix.”

Google launched the $199 Nest Wifi Pro mesh router last monthWhile touting support Wireless Internet 6E is faster that’s supposed to enable speeds of up to 5.4Gbps (given your internet plan supports that). It also opens up a 6GHz band that helps mitigate network congestion, and automatically adjusts “network performance to minimize disruptions.”

But it didn’t take long for reports to surface on the Google Nest community forumThere was an issue with upload and download speeds that were capped at 40Mbps up to 90Mbps. Many users reported that their old Nest Wifi Pro which supports Wi-Fi 5 only outperformed this new device. First reported by 9to5Google.

Not EveryoneHowever, these problems are not common for those who bought the new router. Google confirms that it affects mostly users in the UK who have point-to–point protocol over Ethernet (PPPoE). This system is used to connect to the internet by many digital subscriber-line (DSL). You need to configure your router using a username/password. According to the forum reports, however, this issue may also affect users in other countries and those who have fiber.

Google didn’t specify exactly what caused the reduced speeds, but, hopefully, the upcoming software update will resolve it (at least for those who have chosen not to return the device by now).