Insider Intelligence
It is essential that insurers look into real AI use cases to offer more competitive services in this digital, tech-centric age. Some insurers use AI to better underwrite customers and offer more affordable policies. To protect against tech-savvy startups and other disruptive technologies, insurance companies integrate AI implementations throughout their front, back, and middle offices.
Front-office insurance
AI deployments are being manifested in front-office Insurance via IoT devices as well as in the form virtual assistants to provide a seamless digital experience for customers and improve customer satisfaction.
Insurance for the middle office
Insurers are using AI in the middle office to accelerate risk underwriting and create more accurate risk profiles—making the customer onboarding process smooth and cost-effective.
Insurance for back-office employees
AI is streamlining the claims management process in the back office insurance. It also reduces fraudulent claims. This helps to improve operational efficiencies.
Insider Intelligence created this guide for insurance professionals to help them navigate the digital transformation.AI in Insurance Report. This report evaluates the business impact on insurers who implement AI in their back, middle and front offices. And because insurers also need to be conscious of the hazards that come with AI technology—including data security and compliance concerns—Insider Intelligence also explores these risks.
This report includes the following companies:
- Allstate
- Aon
- LeakBot
- Progressive
- Prudential
- Zurich Insurance UK
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